Frequently Asked Questions
Please find below the answers to your frequently asked questions regarding applying, course fees, our cancellation policy, visa and more.
- How do I apply for a training programme?
You can directly apply online from your chosen programme or event page. Alternatively you can send your enquiry by email to email@example.com. To apply for group registration, please email us on firstname.lastname@example.org
- What is included in the course fee?
The course fee covers tuition fee, course materials, lunch during course days, refreshments, certification and when applicable the cost of a social event or study visit. The course fee does not cover travel, hotel accommodation, visa or airport picks up costs. Participants are responsible for arranging their own travel plans.
- Does OICC provide discounts?
If you attended an OICC course within the past 2 years you are eligible for a 10% discount on your next booking. Don’t forget to mention it on your registration form.
If there are a number of people from your organisation wishing to book a place on the same or different courses, please get in touch with us to discuss organisational discounts.
- How do I pay for my course fee?
You will receive an invoice from us which includes method of payment and our account detail.
- What support does OICC offer for visa applications?
It is advisable for you to plan well in advance if you require a visa to avoid unnecessary delays and costs. OICC is happy to provide a letter in support of a visa application. However, this is only possible on receipt of full payment of the training course fees and a scanned copy of the participant’s passport photo page and any other relevant pages. This letter will be emailed to the participant. We strongly advise you to check your specific country requirements at your local Embassy. Please note we are not in a position to provide country-specific advice.
- What happens if a visa application is unsuccessful?
We understand that there are often difficulties in obtaining a visa which are outside a participant’s control. If a participant is forced to cancel his or her place on the course due to problems obtaining a visa, OICC will refund the fee according to the number of weeks before the course upon receipt of the rejection letter of the Embassy. Please start your visa application in time to obtain 100% refund when your application is unsuccessful.
More than two weeks before the course start date: 100% refund
Less than 2 weeks before the course start date: 50% refund
No show at the course: No refund
- What is your cancellation policy?
If you wish to cancel your place on a course, we will refund the fee according to the number of weeks before the course that you notify us of this. To cancel your place on the course we require written notification.
More than 4 weeks: 100% refund
Between 2 to 4 weeks: 50% refund
Less than 2 weeks or not attending the course: 10% refund
OICC reserves the right to cancel or postpone a course up to 2 weeks before the course in the unlikely event that it is undersubscribed. In these cases, participants will be offered alternative dates, a credit note or a full refund. Please do take this into account if you are booking flights.
In the unlikely event a course has to be cancelled within 2 weeks of the course start date by reason of force majeure, (war, civil unrest, fire, flood, action by any government, or any event beyond the reasonable control of OICC) we shall promptly notify participants and seek alternative solutions. In the event of the course being terminated by reason of force majeure, OICC is unable to reimburse any expenses relating to a cancellation. Such expenses may include, but not be limited to: visa costs, transport cancellation fees.
- Do I need travel and health insurance?
Yes, for those travelling internationally, please ensure that you have comprehensive travel and health insurance.
- Will I get a certificate for my training?
You will receive a certificate of attendance at the end of the course (providing you attend the whole course).
- Does the OICC have food and accommodation on campus?
Yes, we offer food and accommodation on competitive prices. For more information on prices please contact us on email@example.com
- Do you have any sports facilities?
Yes we do have a small gym and grounds for playing outdoor sports such as basketball.
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